Service Status

Live status of the hosting and email services we look after, plus a history of anything that's gone wrong.

Active Issues

2 open
Active Issue

Website Down Time

Our hosts made a significant number of changes overnight which has caused SOME websites to drop offline, temporarily. This issue has been fixed for the time being and those sites that will need a DNS change will be contacted in the next 24 to 48 hours. We will need to make a single IP address change within your DNS control panel (123-reg / GoDaddy etc) but we will work with you to get that sorted.

Affected: cPanel Hosting

Active Issue

Action needed: update your email server settings

Our hosting provider made changes to their mail platform overnight. Your email is still working normally — nothing is down — but to keep it that way, the server settings in your email app need updating.

What to look for
Open your email account settings and find the incoming and outgoing mail server. If either one shows a name made up of letters and numbers — something like s829.lon1 — it needs changing.

What to change it to
Both servers should be set to mail. followed by your own domain name. Your domain is the part that comes after the @ in your email address. So if your email is [email protected], your mail server becomes mail.innuvo.co.uk.

Set this for both the incoming and the outgoing server, on every device you pick up email on — phone, tablet, laptop and desktop.

Please do this as soon as you can. Once the old server names are retired, any device still using them will stop sending and receiving email.

Not sure where to find these settings, or would rather we sorted it for you? Give us a ring on 07427 414851 or email [email protected] and we'll talk you through it.

Affected: Email Hosting

Current status

Uptime over the past 90 days.

Email HostingActive Issue

Active Issue
90 days ago98.89% uptimeToday

cPanel HostingActive Issue

Active Issue
90 days ago98.89% uptimeToday

Vultr Hosting

Operational
90 days ago100% uptimeToday

Digital Ocean Hosting

Operational
90 days ago100% uptimeToday

Database Hosting

Operational
90 days ago100% uptimeToday
History

Past Issues

No incidents logged yet.

5 ★★★★★ · 10+ reviews on Google
★★★★★

Excellent service, fast turnaround. Run by a friendly, knowledgeable guy who got back to us quickly and was happy to adapt to what we wanted. Highly recommend.

Tom HunterJune 2026
★★★★★

Hi Shaun - just to say this is such a lovely design and a huge improvement on where we were. Thanks so much for the video and handling all of that too - they are brilliant.

Sarah @ TreloyMar 2026
★★★★★

Working with Shaun has been fantastic. A proper pro, always on hand to help sort things out and provide advice and guidance when needed. And not forgetting his design skills, creativity and knowledge of building websites making them work and run as smoothly as possible - a 1st class service.

Matt LidburyMay 2026
★★★★★

Shaun at Innuvo has produced an outstanding site for me. He took time to understand what I needed and explained how things would work, and has blown me — and many of my customers — away with the resulting stunning website. He's been very patient with edits and was on-hand when I went live. The payment system worked without a glitch, and I'm sure it was thanks to the site being so clean and engaging that I sold out of my product within 48 hours. Thank you so much.

Frances Houghton MBE
★★★★★

We used the services of Innuvo to build our new website for our architectural company. As we're design based, we had really strong ideas of how this should look and feel. Shaun interpreted our requirements perfectly and spent a lot of time ensuring we got exactly what we wanted. His professionalism and patience throughout the whole process were outstanding. We definitely made the right choice and would not hesitate in recommending their services. Thanks again Shaun.

Lee Crease
★★★★★

Shaun has produced an absolutely first class website for my new company. I was after a very specific look and feel and Shaun captured that vision perfectly and turned it into reality. His patience and understanding throughout the process were exceptional — even though I kept wanting to make changes, nothing was too much trouble. His knowledge of web design is exemplary and his pricing very reasonable for the quality. I'd definitely recommend Innuvo and Shaun to anybody.

Andrew White
★★★★★

As a superyacht, medical and premier automotive design consultancy, the pressure was on for Shaun. Challenge accepted — high-end results achieved in line with my minimal aesthetic. Great work Innuvo, highly recommended.

Morpheus7
★★★★★

I've been absolutely astounded by the amazing support given by Shaun at Innuvo. He really knows his stuff and never fails to solve any issues I come across very quickly. It's not often I feel the need to rave about customer service, but this guy has surpassed all expectations. I have absolute confidence in his abilities — he's like a WordPress wizard!

Sally Harwood
★★★★★

Working with Shaun of Innuvo to develop my business website was a really positive experience. I explained my vision and site concept and he developed some possible looks. I have no hesitation in recommending Innuvo to prospective customers.

Miles K
★★★★★

Top class web design service. Shaun really knows his stuff when it comes to building websites. Nothing is too difficult, and the more technical bits like CSS or PHP are second nature to him. Experienced and very knowledgeable in all areas, and the after-support once the site was built has been fantastic. Worth his weight in gold — thanks again!

Chris Sweet
★★★★★

We hired Innuvo to build our new website and are extremely happy with the results. Professional, responsive and a pleasure to work with from start to finish.

Jam Press
★★★★★

Shaun at Innuvo formed my website for my start-up company. Following an initial conversation he instantly understood the ethos of the company and translated that into the layout and imagery of the website — it needed very little amending from the first draft. Shaun delivered on creativity and the right site to attract my target market. His ability to respond and deliver very quickly impressed me, and he was always helpful and willing. I thoroughly enjoyed working with him.

Natasha Stevens
★★★★★

Really pleased with the work and cannot recommend Shaun enough.

Sean Johnston