Terms & Conditions

Last updated: 28th August 2025

These Terms and Conditions (“Terms”) set out the agreement between you (“the Client”) and Shaun Lawrence trading as Innuvo (“we”, “our”, “us”) in relation to the services we provide. By working with us, purchasing our services, or using our hosting, you agree to these Terms.

1. About Us

  • Trading name: Innuvo
  • Sole trader: Shaun Lawrence
  • Address: 19 Dale Close, Newquay, Cornwall, TR7 2TL, United Kingdom
  • Jurisdiction: These Terms are governed by the laws of England and Wales.

2. Services We Provide

  • Website design and development (full service)
  • Website hosting and domain registration
  • Email hosting
  • Website maintenance and updates
  • SEO, PPC, content creation, and social media management
  • Software/plugin management and licensing

3. Project Scope and Client Responsibilities

  • Clients must provide all necessary content (text, images, logos, etc.) as soon as possible after the deposit has been received.
  • Clients are responsible for ensuring they own or have the right to use all content provided.
  • If content is delayed by more than 21 days, project completion dates will be affected.

4. Payments

  • 60% deposit required before work begins.
  • 40% balance due on completion before the website goes live.
  • Deposits are non-refundable after 14 days (7-day cancellation allowed).
  • Hosting invoices must be paid before renewal or services will be suspended.
  • Payments accepted by bank transfer only.

5. Revisions and Maintenance

  • 30 days of free changes within the agreed project scope.
  • Additional work outside scope or beyond 30 days is billed separately.
  • Clients hosting with Innuvo receive inclusive updates and backups.

6. Hosting and Domains

  • Hosting managed through third-party providers.
  • Target of 99.99% uptime (not guaranteed).
  • Daily backups provided; no liability accepted for downtime or data loss.
  • 30 days’ notice required to terminate hosting.
  • £50 admin fee for preparing transfers. Migration of files/emails not included.
  • Hosting fees are non-refundable once paid.

7. Intellectual Property

  • Full ownership of website, code, and designs transferred upon payment in full.
  • We may showcase projects in our portfolio.
  • Plugin/software licences remain valid while hosting with us. If hosting is moved, licences remain for 1 month before requiring the client to purchase their own.

8. Marketing and SEO Services

We provide SEO, PPC, content creation, and social media management but do not guarantee results or revenue increases.

9. Limitations of Liability

  • No liability for downtime, lost data, or lost revenue.
  • Maximum liability limited to fees paid by the Client.

10. Cancellations and Termination

  • Either party may terminate with 30 days’ notice.
  • Deposits non-refundable after 14 days.
  • Hosting fees are non-refundable.
  • Partial refunds at our discretion only.

11. Data Protection and Privacy

  • We comply with UK GDPR and Data Protection Act 2018.
  • Hosting data stored in the UK; email via Gmail; analytics via third parties.
  • Clients must ensure their websites comply with GDPR (cookie banners, privacy policies, etc.).

12. Dispute Resolution

Disputes will first be attempted via mediation. These Terms are governed by UK law.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of our services will be deemed acceptance of updated Terms.

14. Contact

Shaun Lawrence (Innuvo)
Email: [email protected]
Address: 19 Dale Close, Newquay, Cornwall, TR7 2TL, United Kingdom